Dear Customers
Under your support and trust, in order to protect your interests and enable you to get better and better service, we hereby make the following commitments：
Preparation before installation
After the contract is signed, we will notify the user in writing of the preparation conditions for the installation of the equipment. After receiving the user's delivery requirements, we will deliver the goods on time.
The equipment provided by us is of good quality, new and unused, has passed the factory quality inspection, and is well packaged for long-distance transportation.
Services provided during the warranty period
We have a comprehensive after-sales service network in China, and are equipped with full-time technical engineers with corresponding work experience of more than three years.
When the goods arrive at the site, the after-sales service engineers will be free to install and debug, technical consultation and technical support services for the first time.
We guarantee a one-year warranty for the goods, and the warranty period is calculated from the acceptance of the signature. During the warranty period, we will strictly abide by the relevant laws and regulations of the People's Republic of China to provide "three guarantees" and other after-sales services for the goods, unless otherwise stipulated in the contract.
During the warranty period, the fault occurred by our equipment, we will respond within 48 hours, within 3 working days after receiving the notice, go to the on-site service, repair, until the fault is completely eliminated, the equipment is fully restored. After the repair, we will report the cause of the failure, remedial measures, completion of the repair and the time and date of the restoration to the owner, and report it in duplicate.
At the end of the warranty period, the equipment must be tested by a professional engineer for another test. The defect (non-human factor) is repaired by us.
After-sales technical service level and technical support time limit table: After-sales technical support service level Time limit Staffing.
First level: major system failures Immediate response, resolved within 24 hours
Level 2: Serious system failure Immediate response, resolved within 36 hours Senior engineer
Level 3: General system failure Immediate response, resolved within 48 hours Intermediate engineer
The fourth level: system expansion and improvement, consultation with customers, development department engineer
Services provided after the warranty period
Service Scope: We will be responsible for assisting the buyer to repair the equipment during the period; provide various accessories required for the equipment to meet long-term use.
Service period: after the warranty period
Service content: equipment maintenance and repair, technical support, spare parts supply
Service charge: subject to availability
Not responsible for content: damage caused by human factors
Technical support
Telephone service: When the user can explain or troubleshoot by phone, the after-sales engineer can provide technical support to the user in this way.
Customer Service Line: 025-86118737. Emergency service hotline: 15195977196
Internet Service: Customer Service Mailbox lafanj@163.com, users can log in to our website www.la-fa.cn to get our online technical support service.